AI customer support team, every ticket answered · Claritty

Every ticket answered.
Only the exceptions to you.

A team reads every ticket, drafts a reply from your own docs for the routine majority, and escalates the rest with full context, you approve.

No helpdesk required · nothing sends without you.

The flow

From a ticket to resolved

Watch the team work a ticket in your Team Room: classify it, draft a reply from your docs, wait for your one-word approval, send, and log, then flag the pattern for later. You read the whole thing like a chat.

Your part

You just approve the reply

Each ticket arrives classified, with a reply already drafted and cited from your help docs. Approve, tweak, or skip, about a minute each, and the routine majority never piles up.

Needs your approvalhow-to · low priority
DR
Dana R.
Export to CSV times out on large reports · 4 min ago
Matched 2 help docsSimilar: 6 resolved
Drafted reply · from your docscites: Exporting data →

Hi Dana, for reports over ~50k rows, the export runs in the background and emails you a link when it’s ready. Here’s how to trigger it…

Approve & sendEditcleared in ~1 min
The exceptions

The hard ones arrive with context

Angry, at-risk, VIP, or anything it’s unsure about, the team pulls the customer’s history and billing, writes a recommended action, and pings you in Slack. Real bugs get filed to Linear so engineering sees the pattern.

Escalated to youenterprise · at-risk
Acme Corp
Enterprise · $48k/yr · renews in 21 days
angry · 3rd reply
Open since Tuesday, 2 replies, no resolution
Billing: 2 failed charges this month
Bug filed → ENG-412 (export timeout)
Recommended: call before renewal→ pinged in Slack
The signal

Recurring tickets become fixes

Every Friday you get response time, volume, and the themes behind the week’s tickets, ranked, with the top one filed to Linear. You fix the root cause instead of re-answering it.

Weekly support digest3 themes to fix
84
handled
6 min
median reply
94%
cleared by the team
Export timeouts · 14 tickets→ Linear
SSO login · 9 tickets
Billing proration · 7 tickets

Sent to Notion + Slack every Friday.

Four specialists, three real cases

A ticket arrives, an account turns at-risk, Friday comes around, each kicks off your app, the right specialist handles it, and the outcome lands as live data.

New ticket · support@
Your app
Support LeadLead
coordinator · your app
Handled today
0
Median first reply
0 min
Triagestanding by
Resolverstanding by
Escalationstanding by
Insightsstanding by

Runs on the support desk you already have

Gmail
Slack
Notion
Linear
HubSpot

A shared inbox and Slack, no new helpdesk to buy. Connect once; credentials are encrypted and never touch app code. How security works

Live in one click. Clearing tickets today.

1

Install from the gallery

Your own private copy, its own data.

2

Connect inbox & Slack

Gmail or Outlook, plus Slack for escalations.

3

Point it at your docs

Your Notion help center grounds every reply.

4

Approve daily

Skim, approve, it sends and logs.

Included in every plan. Runs on your monthly AI allowance, no separate subscription. See plans

Install this team, start free

Questions support leads ask

Do I need Zendesk or a helpdesk?

No. The team works the support inbox and Slack most teams already run support from, connect Gmail or Outlook and it treats every incoming email as a ticket. If you do use a ticketing tool, forward tickets in by email or webhook and it picks them up the same way.

Does it reply to customers on its own?

No. Every reply is drafted and held for your approval, then sent through your own inbox once you approve. Routine replies are grounded in your help docs and past resolutions, so they are usually a one-click send.

How does it know our answers?

Point it at your Notion knowledge base and it grounds every draft in your real docs and previously resolved tickets, with the source cited on each reply. It does not invent answers; if it cannot ground one, it routes the ticket to you.

What actually reaches me?

The exceptions, angry or at-risk customers, VIP and enterprise accounts, and anything it is unsure about, each with the customer’s history and a recommended action. Genuine bugs get filed to Linear or Jira automatically so engineering sees the pattern.

Is our customer data safe?

Your inbox, Slack, and CRM credentials are encrypted with AWS KMS and never reach app code, every action runs through Claritty’s server-side broker, and each team runs in its own isolated runtime. See our security page for the full architecture.

What does it cost?

Included in every Claritty plan, the team runs on your plan’s monthly AI token allowance. Start free, upgrade when it earns it.

Clear the routine.
Keep the exceptions.

Install the team, connect your inbox, and let it answer your next ticket in minutes.

Install this team, start free