Every ticket answered.
Only the exceptions to you.
A team reads every ticket, drafts a reply from your own docs for the routine majority, and escalates the rest with full context, you approve.
No helpdesk required · nothing sends without you.
From a ticket to resolved
Watch the agent work a ticket in Claritty: classify it, draft a reply from your docs, wait for your one-word approval, send, and log, then flag the pattern for later. You read the whole thing like a chat.
You just approve the reply
Each ticket arrives classified, with a reply already drafted and cited from your help docs. Approve, tweak, or skip, about a minute each, and the routine majority never piles up.
Hi Dana, for reports over ~50k rows, the export runs in the background and emails you a link when it’s ready. Here’s how to trigger it…
The hard ones arrive with context
Angry, at-risk, VIP, or anything it’s unsure about, the agent pulls the customer’s history and billing, writes a recommended action, and pings you in Slack. Real bugs get filed to Linear so engineering sees the pattern.
Recurring tickets become fixes
Every Friday you get response time, volume, and the themes behind the week’s tickets, ranked, with the top one filed to Linear. You fix the root cause instead of re-answering it.
Sent to Notion + Slack every Friday.
Four specialists, three real cases
A ticket arrives, an account turns at-risk, Friday comes around, each kicks off your app, the right specialist handles it, and the outcome lands as live data.
Runs on the support desk you already have
A shared inbox and Slack, no new helpdesk to buy. Connect once; credentials are encrypted and never touch app code. How security works
Live in one click. Clearing tickets today.
Install from the gallery
Your own private copy, its own data.
Connect inbox & Slack
Gmail, plus Slack for escalations. Any other inbox forwards in.
Point it at your docs
Your Notion help center grounds every reply.
Approve daily
Skim, approve, it sends and logs.
Included in every plan. It drafts free so you see the value; you approve to act. Runs on your monthly AI allowance, no separate subscription. See plans
Install this team, start freeQuestions support leads ask
Do I need Zendesk or a helpdesk?
No. The agent works the support inbox and Slack most teams already run support from: connect Gmail and it treats every incoming email as a ticket. On any other inbox, forward it in and it works the same way, as it does for a ticketing tool you already use, by email or webhook.
Does it reply to customers on its own?
No. Every reply is drafted and held for your approval, then sent through your own inbox once you approve. Routine replies are grounded in your help docs and past resolutions, so they are usually a one-click send.
How does it know our answers?
Point it at your Notion knowledge base and it grounds every draft in your real docs and previously resolved tickets, with the source cited on each reply. It does not invent answers; if it cannot ground one, it routes the ticket to you.
What actually reaches me?
The exceptions, angry or at-risk customers, VIP and enterprise accounts, and anything it is unsure about, each with the customer’s history and a recommended action. Genuine bugs get filed to Linear or Jira automatically so engineering sees the pattern.
Is our customer data safe?
Your inbox, Slack, and CRM credentials are encrypted with AWS KMS and never reach app code, every action runs through Claritty’s server-side broker, and each agent runs in its own isolated runtime. See our security page for the full architecture.
What does it cost?
Included in every Claritty plan. The agent draws on your plan’s monthly credits like anything else you run. On the free plan it stops after five runs, which is enough to watch it do the job for real. Upgrade when it earns it.
Support automations you can start now
Each one reads the queue and drafts. Nothing reaches a customer until you approve it.
Find the tickets waiting on a reply
Asks Jira each morning for open tickets nobody has touched since yesterday and posts them to Slack.
Turn the mail that needs work into tickets
Reads the unanswered support mail and opens a Jira issue for each one, after you have seen the list.
Sweep up the tickets nobody owns
Asks Jira each morning for open tickets with no assignee and posts them to Slack to be picked up.
Escalate the urgent tickets that have been sitting for days
Asks Jira for high-priority tickets opened more than three days ago and still open, and emails you the list.
Notice the tickets that came back
Asks Jira weekly for tickets that were closed and then reopened, and posts them to Slack.
Read the week in support
Asks Jira for everything raised in the last seven days and emails you what people were actually asking about.
5 more like these, and the whole library covers every department. If none of them is your job, describe the one you have and Claritty builds that instead.
Clear the routine.
Keep the exceptions.
Install the team, connect your inbox, and let it answer your next ticket in minutes.
Install this team, start free