Customer support automations
Triage the support inbox before the day starts
Reads the unopened support mail from the last day and posts a sorted read of it to Slack.
Add this automation
Free, and no card. It runs for real, five times.
What it does on a run
- 1Find what came in overnight
- 2Sort it before anyone opens the inbox
- 3Give the team a sorted start
When it runs
Every weekday at 8am. You can change the schedule in plain words after you start it.
What it needs
GmailSlackConnected once, then reused by every automation that needs them.
Where it stops
It halts before the irreversible part and shows you what it is about to do. You see the message, the recipient and the data it read, and nothing is sent until you say so. Once you trust it, you can tell it to stop asking.
Free, and no card. It runs for real, five times.
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- Read the inbound leads before you call themReads yesterday of inbound enquiry mail each morning and posts a short read on each one to Slack.