Customer support automations
Turn the most asked question of the week into a page
Reads the week of support mail, works out what people kept asking, and files a draft answer in Notion.
Add this automation
Free, and no card. It runs for real, five times.
What it does on a run
- 1Get the week of questions
- 2Write the entry, not just name the question
- 3File it where the answer will be found next time
When it runs
Every Friday at 5pm. You can change the schedule in plain words after you start it.
What it needs
GmailNotionConnected once, then reused by every automation that needs them.
Where it stops
It halts before the irreversible part and shows you what it is about to do. You see the message, the recipient and the data it read, and nothing is sent until you say so. Once you trust it, you can tell it to stop asking.
Free, and no card. It runs for real, five times.
Automations like this one
All 11 in Customer support- Find the handbook pages going staleSearches your Notion handbook each quarter and emails you the pages that have not been touched in the longest.
- Find the policies nobody has signedSearches your Notion policy pages each month and emails you which ones have no record of being acknowledged.
- Check what is still unwritten this weekSearches your Notion content pages each Monday and emails you what is still a draft.
- Find the meeting notes nobody turned into actionsSearches your Notion meeting notes each Friday and emails you the ones with decisions but no owner.
- Keep up with what changed in the workspaceSearches your Notion workspace each Monday and emails you what has been edited most recently.
- Draft the release notes from what shippedReads everything Jira moved to Done in the last week and files a draft set of release notes in Notion.