Customer support automations
List what is still open in Linear
Searches Linear for the issues matching your term and emails you the titles that are still open.
Add this automation
Free, and no card. It runs for real, five times.
What it does on a run
- 1Find the matching issues
- 2Group the titles into something readable
- 3Email me the list
When it runs
Every Monday at 9am. You can change the schedule in plain words after you start it.
What it needs
LinearGmailConnected once, then reused by every automation that needs them.
Where it stops
It halts before the irreversible part and shows you what it is about to do. You see the message, the recipient and the data it read, and nothing is sent until you say so. Once you trust it, you can tell it to stop asking.
Free, and no card. It runs for real, five times.
Automations like this one
All 11 in Customer support- Hand engineering the bugs customers foundCollects the bugs raised in Jira this week and emails engineering a read on what customers are hitting.
- Turn the mail that needs work into ticketsReads the unanswered support mail and opens a Jira issue for each one, after you have seen the list.
- Escalate the urgent tickets that have been sitting for daysAsks Jira for high-priority tickets opened more than three days ago and still open, and emails you the list.
- Triage the support inbox before the day startsReads the unopened support mail from the last day and posts a sorted read of it to Slack.
- Turn the most asked question of the week into a pageReads the week of support mail, works out what people kept asking, and files a draft answer in Notion.
- Spot the customers who wrote in twiceReads the week of support mail and emails you the people who had to write in more than once.