Customer support automations
Spot the customers who wrote in twice
Reads the week of support mail and emails you the people who had to write in more than once.
Add this automation
Free, and no card. It runs for real, five times.
What it does on a run
- 1Get the week of inbound
- 2Find who had to ask more than once
- 3Email me who we did not answer properly
When it runs
Every Friday at 3pm. You can change the schedule in plain words after you start it.
What it needs
GmailConnected once, then reused by every automation that needs them.
Where it stops
It halts before the irreversible part and shows you what it is about to do. You see the message, the recipient and the data it read, and nothing is sent until you say so. Once you trust it, you can tell it to stop asking.
Free, and no card. It runs for real, five times.
Automations like this one
All 11 in Customer support- Hand engineering the bugs customers foundCollects the bugs raised in Jira this week and emails engineering a read on what customers are hitting.
- Turn the mail that needs work into ticketsReads the unanswered support mail and opens a Jira issue for each one, after you have seen the list.
- Escalate the urgent tickets that have been sitting for daysAsks Jira for high-priority tickets opened more than three days ago and still open, and emails you the list.
- Triage the support inbox before the day startsReads the unopened support mail from the last day and posts a sorted read of it to Slack.
- List what is still open in LinearSearches Linear for the issues matching your term and emails you the titles that are still open.
- Turn the most asked question of the week into a pageReads the week of support mail, works out what people kept asking, and files a draft answer in Notion.